National procurement notification - call for tenders - social media management tool - CSC

CSC - IT Center for Science Ltd invites tenders for the procurement of a social media management tool (‘Social Media Management’). The Buyer will select the most economically advantageous tender, employing the best price/quality ratio, and will conclude an agreement on the Social Media Management services indicated in the invitation to tender with the selected tenderer. The agreement will apply to CSC's social media management with an option to use it in other projects or brands at CSC. Tenders can be submitted in Finnish or English. The support services included in the tender can be provided in Finnish or English. The Social Media Management application included in the tender can be usable in either English or multiple languages (both English and Finnish).

CSC - IT Center for Science invites tenders for the procurement of a social media management system and related social media support services (‘Social Media Management’). CSC operates its own official social media accounts on six different social media platforms. In addition to CSC's own accounts, CSC-operated accounts also include e.g. the LUMI supercomputer's three social media accounts. Both brands, CSC and LUMI, operate mainly on LinkedIn and X, which are key social media platforms for both brands. CSC's main social media channels also include Instagram. Other projects related to CSC have their own social media channels and their use of the social media management tool will be decided later. The procurement and options are stated in the price annex. The social media team under CSC's Communications unit manages CSC's social media channels, with roughly 5 specialists serving as users of the Social Media Management tool. LUMI's social media team include 2 to 3 specialists updating LUMI's channels. Social Media Management is used for multi-channel publishing and its management, social listening, social media monitoring, communications in exceptional circumstances and crises, reporting, and competitor monitoring whenever possible. This also encompasses the need for versatile support services. In the future, the number of users of the Social Media Management system and the related accounts is expected to grow, necessitating the capacity for flexibly adding user accounts and social media accounts to the application. The Social Media Management system to be procured must be a ready-to-use SaaS cloud service, that can be either managed by the service provider or CSC. The features of the application must enable the implementation of the following areas of Social Media Management in a single application: - Publishing on social media channels (at least LinkedIn, X, Instagram, and Facebook) - Customer service - Social media analytics and reporting as well as competitor monitoring - Workflows, assignments as well as the assignment of user roles and user grouping (user roles and user grouping can be managed by the service provider as well) - Other additional services, if any, e.g., relating to social media advertising. The most economically advantageous tender will be chosen based on the criterion mentioned below. Tenders will be assessed against each other based on the clarifications specified in the tenders. The evaluation criteria is divided in parts and will be weighted as described below: - Price information 20% - Quality: service description 20% - Quality: demonstration 60% The process of assessing tenders includes two stages. At the first stage, the tenders received will be scored for sections (1) Price and (2) Quality of the service description, on the basis of which a certain number of tenderers will be selected for the next stage (3) Quality: demonstration. No more than five (5) tenderers will be selected for a demonstration. The tenderers who have no more than 15 points less than the tenderer with the highest score on the basis of sections 1 to 2 will be selected for the demonstration stage.