Information request: Maintenance services for liquid chromatography and mass spectrometer instruments

Information request: VTT is looking for a potential service contractor to provide the maintenance service for liquid chromatography (LC) instruments, mass spectrometry (MS) instruments and for some other detectors. The instruments are used for research purposes in Espoo, Finland. All instruments are manufactured by Waters.

Information request: VTT is looking for a potential service contractor to provide the maintenance service for liquid chromatography (LC) instruments, mass spectrometry (MS) instruments and for some other detectors. The instruments are used for research purposes in Espoo, Finland. All instruments are manufactured by Waters. The maintenance service shall cover the following equipment: Acquity UPLC instruments, HPLC Alliance instruments, additional HPLC pumps, mass spectrometry systems (Waters Synapt G2-S, QTof Premium as well as Xevo TQ­S and Xevo TQ-XS triple quadrupole instruments), fluorescent and RI detectors. The required maintenance level depends on the equipment. There are currently two different levels for the service needs: 1) Preventive, yearly maintenance of LC and MS systems as well as other detectors including replacement of normal wear and maintenance parts; 2) Total assurance maintenance for LC instruments including supply and installation of all replacement parts, service labour and travel costs are required for the repair of non­functioning LC instrument to restore the level of performance required. VTT expects short response time for the repair service. In order to maintain the operational reliability of the equipment, only the equipment manufacturer's (Waters) original replacement parts are allowed. All service engineers must be trained and certified by the equipment manufacturer (Waters). The training and certification of the service engineers must cover all the instruments mentioned above. In case your company is able to provide the services according to the requirements specified in this information request, we are interested to hear more about the content of the services and the price level.

Additional information and answers to this information request are kindly asked to be sent by email to Heli Nygren (heli.nygren@vtt.fi) and Esa Tanhola (esa.tanhola@vtt.fi) by 24 March 2023.