Finavia: F&B Units to Schengen Gate Areas 12-15 at Helsinki Airport - Concession Notice - Request to Participate

Finavia grants possession of business premises at the Schengen airside of Helsinki Airport, to Operator specializing in offering F&B atmosphere and F&B products. The tender consists of three F&B units located near gate areas 12-15. The units shall be open to all potential customers during the joint opening hours of the commercial services at the airport. The tendered units consist of one primary unit with high-capacity kitchen facilities supported by additional units to maximise the sales for the Operator and the service level for passengers and other customers. Sharing a good location directly alongside customer routes and lively gate areas. The premises are visible, easily accessible alongside passenger’s way to her gate, where streams of passengers can pause and enjoy a meal, drink or a refreshing cup of coffee in a welcoming and appealing environment. Excellent customer service provided by a highly skilled and dedicated staff and a pleasant ambiance and coherent design of the premises create additional value to customers and the area. Finavia’s vision is to offer world-class services for air passengers and airlines. At the heart of our strategy is the development of Helsinki Airport. World class customer experience will distinguish us from our competitors. Our customer promise “for smooth travelling” underlines the vision and kept by actions lead by customer experience pillars: GIFT OF TIME "I have time to do the things I like" CONFIDENCE "I have a feeling that I am on top of things" REFRESHED "I feel good - body, mind and soul" FINNISH EXPERIENCE "I experience something unique".

The vision for the tendered units is to offer high-quality F&B products and services especially to more local passengers. This means F&B products, concepts and brands that the passengers recognize without forgetting to serve something extra in a way to be able to surprise the passengers on the offering overall and its high quality as well as trendiness. Located in the Schengen gate area 12-15 (formerly known as T1 Schengen), these units serve a good volume of local and international clientele especially departing from the gate area in question. The combination of interesting concepts aims to offer customers popular and affordable cuisine enjoyed both on premises, as well as on-the-go. The units consist of three premises out of which one shall be an all-day restaurant, one shall be a branded café and one a last minute bar with some snack offering. Main customer groups for these units are the departing passengers departing from the gate area 5-15. Other main customer groups include arriving passengers as well as people working in the airport area. As the gate area 5-15 is focusing more on the point-to-point traffic, local customers visit these units relatively more than in other parts of the gate areas of Helsinki Airport. Thus, recognizable but yet inspirational and trendy concepts and products are in demand for these locations. Finavia also notes that the passenger flow in these areas of the terminal is not constant throughout the day, but there are some quieter hours as well. Excellent customer service provided by a highly skilled and dedicated staff and a coherent design of the premises create additional value to customers and the airport area overall. Package A shall be an impressive collection of appealing and in-demand concepts offering affordable products in the busy and unique hub that is Helsinki Airport. The tenderer shall show high competence, creativity, and understanding in serving the right products, product combinations and concepts to best fulfill customers’ needs. A skilled and dedicated restaurant staff creates a warm and professional ambience. Excellent customer service is one of the key objectives at Helsinki Airport. Therefore, the opening hours of restaurants throughout the airport are unified and Finavia shall be entitled to determine the opening hours. The Units: Ref. of floor plan(s): 2051, 2023, 2027 Size: Approximately 819,2m2 in total Location: Schengen Airside The construction of the premises is planned to start 1st of April 2026. The opening date is planned to be 1st of June 2026