Enterprise Service Management -Solution (ESM) / Invitation to participate

VR-Group Plc (hereinafter also "VR" or "contracting entity") is procuring a modern SaaS based ESM Solution. The procurement also includes implementation, continuous services and support services (hereinafter “Solution”). The preliminary scope of the procurement is described in more detail in Annex 1 "Preliminary description of the procurement". VR is seeking a strategic partner for the implementation of an integrated Enterprise Service Management (ESM) system. The selected partner will support the design, deployment, and optimization of a scalable, user-centric ESM platform that enhances service delivery across IT and non-IT domains. The object of the procurement includes a service management system, including the related functional components, functional functionalities, and user rights. The object of the procurement includes the continuous services of the system. Continuous services consist of system support services, maintenance services and small-scale development work related to maintenance. Small-scale development work included in continuous services is defined as small-scale development work that is improvement, maintenance or repair work related to existing system functionalities, excluding work caused by errors or work subject to warranty by the system manufacturer. Other small-scale development work is included in expert services. The object of the procurement includes expert services. Expert services cover the development of new functionalities of the system and related consulting, as well as consulting on the development of service management and its processes more broadly. More detailed information regarding the content and schedules of the negotiations will be provided to the selected tenderers. Functional and non-functional requirements as well as system and integration architecture requirements will be provided later during the procurement procedure. All requirements for the procurement, as well as the contract terms, will be defined during the procurement procedure. All final requirements will be presented in the final invitation to tender.

The fixed agreement period is four (4) years from the date of signing the agreement. After the fixed period the agreement shall remain valid until further notice. The Finnish Act on Procurements and Concession Contracts of Entities Operating in the Water and Energy Supply, Transport and Postal Services Sector 1398/2016 (later "Act on Procurement Contracts in the Utilities Sector") applies to the procurement. The procurement will be carried out by means of negotiated procedure. All requirements for the procurement, as well as the contract terms, will be defined during the procurement procedure. All final requirements will be presented in the final invitation to tender. VR Group consists of around 15 legal entities in Finland, Sweden and Latvia and has over 9100 employees. This procurement is made for all legal entities under VR Group, i.e. VR-Group Plc and all its group companies. At the commencement of the procurement procedure there are: • In Finland 12 relevant legal entities. In addition, there is also a maintenance company VR FleetCare. • In Sweden VR Sverige AB and VR Snabbtåg Sverige AB, and • In Latvia VR Services Latvia SIA The new Solution needs to cover operations in Finland, Sweden and be easily extended to other countries in the future, if necessary. In case new VR Group entities would be established, the procured solution must be possible to take into use in also such entities. This procurement is a joint procurement of VR-Group Plc and VR Snabbtåg Sverige AB as referred to in Article 57 point 4 of the Utilities Directive (25/2014/EU), section 32 subsection 3 of the Finnish Act on Procurement Contracts in the Utilities Sector (1398/2016) and chapter 7, sections 9, 12, 13 and 14 of the Swedish Act on Procurement in the Utilities Sectors (2016:1146). VR-Group Plc will conduct the procurement procedure on behalf of both VR-Group Plc and VR Snabbtåg Sverige AB. VR-Group Plc will be responsible for the entire procurement procedure including all stages of the procurement procedure and possible appeal and rectification procedures. All of these processes will be entirely conducted according to Finnish law according to applicable legislation. The Finnish Act on Procurement Contracts in the Utilities Sector (1398/2016) is applied to the procurement. For the avoidance of doubt, the procurement is made for all legal entities under VR Group, i.e. VR-Group Plc and all its group companies. VR-Group Plc and VR Snabbtåg Sverige AB have been mentioned specifically here due to procurement law reasons, but the procurement as such coverers all legal entities under VR Group as described also elsewhere in the procurement notice documents. A candidate must fulfil all suitability requirements set in the contract notice and its appendices in order to be qualified as a tenderer to the procurement procedure. Due to the need to manage the procurement process, the number of selected tenderers has been limited to five (5). Suitability requirements are presented in the ESPD form (European Single Procurement Document) attached to the contract notice. If more than five (5) requests to participate are received from candidates fulfilling the suitability requirements, the number of candidates will have to be reduced. In this case, VR will compare the references provided by the candidates to the extent that they exceed the minimum requirements set for the references and as described in section "Grounds for decision" in the invitation to participate and Annex 2 "Reference form". If there are five (5) or fewer candidates fulfilling the suitability requirements, references will not be scored and compared.