REQUEST FOR INFORMATION: Invitation to Participate in Market Dialogue for Helsinki Region Transport new backend system for HSL mobile app

This is REQUEST FOR INFORMATION, which is preparing for possible procuring. Helsinki Region Transport (HSL) is looking for suppliers interested in participating in a dialogue about Helsinki Region Transport’s new backend ticketing system for HSL mobile app. We are writing to acquaint you with the core principles of the forthcoming new backend ticketing system for HSL mobile app. At this stage we are interested in gaining market understanding and familiarizing with possible providers. Should we decide it’s necessary, procurement process will take place later. What is it about? Information is requested about a new backend system and/or subsystems for public transport ticket sales in the HSL mobile app. The mobile app is a strategically significant sales channel which enables customer’s self-service by being easy to use for all users. HSL’s intention is to keep the mobile app as the most popular ticket sales channel and to grow its portion of sales also in the future. The new backend system will be connected to HSL mobile app and HSL Business portal which uses HSL mobile app to show the tickets to user. HSL app and Business portal use the same backend and renewal applies to both systems. HSL mobile app and Business portal are custom built solutions. HSL is not searching for new customer facing apps, only the backend ticketing system and/or its subsystems. HSL is planning to renew the backend system of the HSL mobile app and implement account-based ticketing with a possibility of fare capping. HSL Business portal uses the same backend and renewal applies to this system as well. The new backend system for HSL app should enable agile development of fare management, temporary trials of new ticket products and campaigns for defined customer groups. HSL wants to build a personalized experience for users and manage customer relationships via the HSL mobile app. To do this successfully, customer data needs to be collected. The new backend system should enable HSL to offer the best possible digital customer experience and modern services to customers. HSL is interested in exploring options in the market of potential ticketing backend systems or partial backend system and subsystems. HSL will share the requirements definition document with potential vendors, and they will be invited to showcase their products to HSL. HSL is looking to gain understanding of the market, investigate readily available options and discuss technical enablers for the new backend system. Anticipated Timeline - Request for information, participation to market dialogue 6/2024 - Discussions with vendors 7-8/2024 - Possible execution of the competitive tendering process Q4/2024 H1/2025 Implementation of the new backend system for HSL mobile app and business portal H2/2025 HSL mobile app uses new backend system and further development is possible Participation Details This request for information presents a significant opportunity to influence HSL’s understanding of the ticketing backend system market and opportunities. Additionally, they must comply with forthcoming regulations, including but not limited to: - Functional requirements - Non-functional requirements (e.g., system operations) - Technical specifications Selection criteria will be further defined and will incorporate evaluations of both price and quality.

This document is not a procurement notice, a contract notice or an invitation to tender. The purpose of the publication of this invitation is not to start a tendering process. This is an invitation for market dialog. HSL will not pay any compensation to the participants. Companies interested in participating to this dialog are requested to send their contact information as soon as possible by email to hankinnat@hsl.fi, but no later than 16.6.2024. Message header: "131/02.08.00/2024, Helsinki Region Transport new backend ticketing system for HSL mobile app MARKET DIALOGUE". The registered companies will be sent more detailed material about the object of possible procurement by email estimated by end of June.